DEUTSCHIENGLISH PSS professional sales services
PSS professional sales service
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

PSS Courses

 

Sales and Communicative Skills

Content:

  • Negotiation skills
  • Removing your own personal blocks to successful negotiation
  • Communication techniques
  • Cultural diversity
  • Identifying areas of similarity and positivity

Customer Service

Content:

  • Identifying customer needs
  • Understanding and meeting customer needs
  • Accountability
  • Dealing with clients positively
  • Dealing with difficult clients

Administration

Content:

  • Diary management and follow up
  • Creating an organised environment
  • Planning your day
  • Task prioritisation
  • Telephone Etiquette

 

 

 
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