PSS Courses
Sales and Communicative Skills
Content: |
- Negotiation skills
- Removing your own personal blocks to successful negotiation
- Communication techniques
- Cultural diversity
- Identifying areas of similarity and positivity
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Customer Service
Content: |
- Identifying customer needs
- Understanding and meeting customer needs
- Accountability
- Dealing with clients positively
- Dealing with difficult clients
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Administration
Content: |
- Diary management and follow up
- Creating an organised environment
- Planning your day
- Task prioritisation
- Telephone Etiquette
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DEUTSCH
