PSS Courses
Sales and Communicative Skills
Content:
- Negotiation skills
- Removing your own personal blocks to successful negotiation
- Communication techniques
- Cultural diversity
- Identifying areas of similarity and positivity
Customer Service
Content:
- Identifying customer needs
- Understanding and meeting customer needs
- Accountability
- Dealing with clients positively
- Dealing with difficult clients
Administration
Content:
- Diary management and follow up
- Creating an organised environment
- Planning your day
- Task prioritisation
- Telephone Etiquette